Delivery, Return & Refund Policy

LK Tool Store
Last Updated: 13 April 2026

LK Tool Store (“we”, “us”, “our”), operated by GobboG Technologies LLP, provides this policy to explain our delivery, returns, refunds, and exchanges process for domestic and international customers.

1. Delivery Policy

Shipping Locations

We currently deliver to:

  • India
  • United Kingdom
  • Ireland
  • Germany
  • Italy

All orders are shipped from India.

Order Processing Time

  • Orders are processed within 1–3 business days
  • Orders are not processed on Sundays or public holidays

Estimated Delivery Time

  • India: 3–7 business days
  • International (UK/EU): 5–10 business days (may vary depending on customs and location)

Delivery timelines are estimates and not guaranteed.

Tracking

  • Tracking details will be shared via SMS and/or email once the order is shipped

Delivery Charges

  • Shipping charges (if applicable) will be displayed at checkout
  • Free shipping may be offered on selected products or promotions

Customs, Duties & Taxes (International Orders)

For orders shipped to the UK, Ireland, Italy, Germany:

  • Customers are responsible for:
    • Import duties
    • VAT
    • Customs clearance charges

These charges are not included in product prices unless explicitly stated.

2. Order Delays

Delivery may be delayed due to:

  • Natural disasters or force majeure events
  • Customs clearance procedures
  • Logistics or courier issues
  • Remote or restricted delivery locations

We will make reasonable efforts to inform you in such cases.

3. Return Policy

We accept returns under specific conditions outlined below.

Eligible for Return

  • Damaged product received
  • Wrong item delivered
  • Manufacturing defect
  • non defective products

EU/UK Consumer Rights (Important)

For customers in the United Kingdom, Ireland, Italy, and Germany:

You have the right to cancel and return your order within 14 days of delivery for any reason (“cooling-off period”) under applicable consumer protection laws.

Conditions:

  • Product must be unused and in original condition
  • Original packaging should be intact

Return Window

  • India: Within 30 days of delivery
  • UK/EU: Within 30 days of delivery (as per legal requirement)

4. Return Process

To initiate a return:

📧 Email: info@lktoolstore.com

Please provide:

  • Order ID
  • Product photo/video proof
  • Reason for return

After Approval

  • Pickup will be arranged or
  • Return instructions and address will be shared

Return Shipping Costs

  • Return shipping costs are the customer’s responsibility, unless:
    • The product is defective
    • The wrong item was delivered
  • Shipping charges are non-refundable
  • If a refund is issued, return shipping costs may be deducted

5. Refund Policy

  • Refunds are processed after inspection of returned products
  • Processing time: 5–7 business days after approval

Refund Method

  • Original payment method

Non-Refundable Situations

  • Incorrect shipping address provided by customer
  • Order refused at delivery
  • Customs duties and taxes (for international orders)
  • Minor packaging damage without affecting product

6. Cancellation Policy

  • Orders can be canceled before dispatch only
  • Once shipped, cancellation is not possible

For EU/UK customers, cancellation after delivery falls under the 14-day return policy.

7. Exchanges

We replace items only if they are:

  • Defective
  • Damaged

To request an exchange:

Approved exchanges must be returned to the address provided by our support team.

8. Contact Information

For any delivery, return, or refund queries:

LK Tool Store
📧 Email: info@lktoolstore.com
📞 Phone: +91 90421 02370